Refund Policy

Nature of Service Celeventic provides custom digital invitation and design production through InvitationOS. Once creative production begins — including designer assignment, draft creation, or AGI Engine-assisted generation — resources are allocated specifically to your project.

Package Reference

Paid self-serve packages (Starter, Classic, Signature) are subject to the refund rules below. Ultimate Experience is quotation-based and is not charged as a fixed checkout amount.

Full Refund — Before Production Starts You may request a full refund if:

• Payment was made in error
• You cancel before production status moves beyond payment/information collection
• You contact us within 48 hours of payment

Refunds are processed to the original Paystack payment method where possible.

No Refund After Production Begins Once production status reaches **Production Started**, **Design Ready**, **Revision In Progress**, or beyond, fees are generally non-refundable because custom work has begun.

This includes partial completion, designer-assisted work, and revision rounds.

Payment Processor Fees Paystack and other processor fees may be non-refundable and deducted from approved refunds.

Revisions Before Refunds If you are dissatisfied with design direction, use your included revisions or purchase extra revisions per our [Revision Policy](/legal/revision-policy) before requesting cancellation.

Extra Revision Purchases Paid extra revisions (default GHS 79 per round beyond package allowance) are non-refundable once the revision work has started.

How to Request a Refund Email Celeventic@gmail.com or call 020 961 2770 with your order reference. We review production status, revision history, and package terms. Approved refunds are processed within 14 business days.

Chargebacks Unauthorised chargebacks without contacting us first may result in account suspension.

Contact Celeventic@gmail.com | 020 961 2770